General Terms and Conditions for the Questovery Dedicated Deployment Service

Version 1.3 - effective as of June 1, 2026.

Reference language notice: This English translation is provided for convenience only. In case of discrepancy, inconsistency, or interpretation difference, the French version shall prevail.

LEZO, a French single-member limited liability company (EURL) with share capital of 100 euros, registered under SIREN number 921 329 025, establishment SIRET 921 329 025 00024, RCS Nantes, intra-community VAT number FR23921329025, whose registered office is located at 21 Boulevard Auguste Pageot, 44000 Nantes, France, represented by Mr. Simon BOISSET acting as manager, is the publisher and provider of the Questovery dedicated deployment service.

Contact: [email protected].

1. Scope

These general terms and conditions of sale and service, hereinafter the "Dedicated Deployment Terms", define the conditions under which LEZO provides a professional customer with a dedicated deployment service for Questovery.

They apply to any order, quote, purchase order, commercial proposal, specific terms, subscription form, appendix, framework agreement or any other contractual document accepted by the Customer that refers to them.

The dedicated deployment service may in particular take the form of:

a dedicated application instance administered by LEZO or by a provider selected by LEZO
a deployment on infrastructure supplied, chosen or controlled by the Customer
operation under customer identity, white label or agreed commercial identity
one or more dedicated mobile applications
a dedicated web application
a dedicated server/API application
a database, storage space, cloud resources, containers, configurations, domain names or separate technical services
maintenance of adaptations specific to the Customer
a combination of these elements.

These Dedicated Deployment Terms are reserved for professional customers. They do not constitute terms intended for consumers, players, participants or the Customer's own customers.

2. Contractual Documents and Order of Priority

These Dedicated Deployment Terms constitute the general contractual framework for the service. They may apply as the sole general terms of the service, provided that an order document or written agreement accepted by the Customer specifies the operational and financial scope actually subscribed.

The order document may in particular take the form of a quote, purchase order, commercial proposal, subscription form, specific terms, financial appendix, amendment, framework agreement or equivalent written agreement.

The Specific Terms signed or accepted by the parties specify the scope actually subscribed by the Customer.

In the event of contradiction, the specific provisions expressly accepted by the parties prevail over these Dedicated Deployment Terms for the scope they cover.

Unless a different order of priority is expressly accepted by the parties, the order of priority is as follows:

the most recent Specific Terms, for the provisions they expressly supplement or modify
appendices or specific provisions relating to personal data, reversibility, security or service levels, where they exist, for their own subject matter
these Dedicated Deployment Terms
referenced technical or functional documents.

The Customer's general purchasing terms or standard documents are not enforceable against LEZO unless expressly accepted in writing.

The order is formed when the Customer accepts a document referring to these Dedicated Deployment Terms, including by handwritten or electronic signature, written approval, unequivocal email agreement, validation of a subscription form, acceptance of a purchase order or payment of the agreed deposit.

Unless otherwise stipulated, acceptance of an order entails acceptance of these Dedicated Deployment Terms in the version communicated, appended or made available to the Customer at the time of such acceptance.

3. Definitions

For the purposes of these Dedicated Deployment Terms, the following terms have the meanings set out below.

"Maintained Adaptations" means features, advanced settings, specific components, configurations, software behaviors, connectors, variants or adaptations accepted by LEZO for the Customer's operation, but not fully shared in the Questovery Common Core.

"Dedicated Application" means any web, mobile, server/API application or application component configured for the Customer or for a defined customer scope.

"Customer" means the professional customer that has accepted these Dedicated Deployment Terms or a contractual document referring to them.

"Customer Store Account" means an Apple, Google or equivalent developer account opened, held, administered or legally carried by the Customer.

"LEZO Store Account" means an Apple, Google or equivalent developer account opened, held, administered or legally carried by LEZO or by an entity designated by LEZO.

"Specific Terms" means any order document, quote, commercial proposal, subscription form, purchase order, financial appendix, amendment, framework agreement where applicable, or equivalent document specifying the scope, price, hosting model, store accounts, service levels, usage limits or exceptions applicable to the Customer.

"Dedicated Deployment" means the application environment configured for the Customer, including, according to the Specific Terms, one or more web applications, mobile applications, server/API applications, databases, storage spaces, cloud resources, containers, configurations, domain names, technical accounts, third-party services, operating rules or resources necessary to use Questovery within the customer scope.

"On-Premises Deployment" means a Dedicated Deployment installed, executed or operated on infrastructure supplied, chosen, controlled or administered by the Customer or by a provider designated by the Customer.

"Specific Developments" means developments expressly qualified as such in Specific Terms. In the absence of express qualification, developments, corrections, adaptations or improvements carried out by LEZO are presumed to fall within the Questovery Common Core or non-assigned Maintained Adaptations.

"Customer Data" means data, content, media, brands, scenarios, texts, images, videos, sounds, riddles, routes, customer databases, player data, commercial information or elements supplied, imported, created or operated by the Customer in connection with the service.

"Commercial Operation" means any use of the Dedicated Deployment to sell, distribute, invoice, promote, administer or operate an experience, route, quest, application, service or offer for real users, whether such operation is free, paid, promotional, pilot or pre-commercial.

"Dedicated Operations Fee" means the recurring or periodic price under which LEZO makes the Dedicated Deployment available and provides the operating services set out in these Dedicated Deployment Terms and the Specific Terms.

"Dedicated Instance" means a Dedicated Deployment operated within a technical or logical scope separate from the standard Questovery SaaS environment.

"Production Launch" means the actual opening of a service, environment, application or route to real users, excluding simple internal tests, acceptance testing, demonstration, preview or sandbox use.

"Questovery Common Core" means all features, components, models, technical building blocks, interfaces, methods, generic business rules, architectures, connectors, documentation, tools, shareable developments and Questovery know-how, existing or future, not expressly qualified as Specific Developments.

"Solution" or "Questovery" means the software platform published or operated by LEZO, including in particular its technical base, source code, object code, architecture, interfaces, applications, APIs, modules, documentation, settings, trademarks, methods and know-how.

"Authorized User" means any person authorized by the Customer to access the administration, creation, acceptance testing, support, consultation or operation interfaces of the Dedicated Deployment.

4. Deployment Scenarios

The Dedicated Deployment may be provided according to several scenarios. The applicable scenario is the one set out in the Specific Terms.

4.1. Deployment Administered by LEZO

When the Dedicated Deployment is administered by LEZO, LEZO directly or indirectly chooses, configures or administers the operating infrastructure, cloud services, database, backups, containers, application processes and technical means necessary for the service.

This infrastructure may be provided by LEZO or by a technical provider selected by LEZO.

Unless otherwise stipulated, a Dedicated Deployment administered by LEZO does not grant the Customer a right of access to the underlying infrastructure, internal technical accounts, cloud consoles, operating scripts, secrets, source code, container images, software repositories or LEZO internal tools.

4.2. Deployment on Customer Infrastructure

When the Dedicated Deployment is installed or operated on infrastructure supplied, chosen, controlled or administered by the Customer, the Customer remains responsible for that infrastructure, its access rights, availability, security, connectivity, infrastructure backups, costs, licenses, technical accounts and the compliance of its environment.

The Specific Terms then specify, as applicable:

technical prerequisites
access to be provided to LEZO
respective responsibilities for administration, backup, supervision, security, updates and restoration
limits of the support provided by LEZO
any installation, audit, migration, intervention or assistance fees
consequences of non-compliant or insufficient infrastructure.

LEZO is not responsible for unavailability, loss of performance, security incidents, data loss, costs or non-compliance resulting from customer infrastructure, a provider chosen by the Customer, insufficient access, an unvalidated modification or a technical constraint imposed by the Customer.

4.3. Dedicated Instance, White Label and Customer Identity

The Dedicated Deployment may be operated under the Customer's identity, white label, agreed commercial identity, or a mixed presentation showing certain LEZO or Questovery elements where necessary.

Operation under customer identity does not entail any transfer of ownership over Questovery, its source code, architecture, infrastructure, software components, trademarks, methods, tools, technical bases or the Questovery Common Core.

LEZO may retain technical, legal or publisher notices necessary for security, user information, support, administration, store compliance, traceability or identification of the technical publisher, unless otherwise agreed.

4.4. Dedicated Mobile Application

The Dedicated Deployment may include one or more dedicated mobile applications.

Each dedicated mobile application must be provided for in the Specific Terms or be the subject of a quote, amendment, financial appendix or written agreement.

Unless otherwise stipulated, adding an additional mobile application, new brand, new bundle identifier, new store listing, new publication environment, functional variant or additional distribution channel may give rise to an additional recurring price, setup fees, resizing, maintenance adaptation or specific quote.

4.5. Several Applications Attached to the Same Customer Scope

When several mobile or web applications or environments are attached to the same Customer, the Specific Terms specify whether they share the same customer account, database, data, content, routes, access rules, infrastructure or separate scopes.

Unless otherwise stipulated, the existence of several applications does not create several standalone licenses or a right to reuse Questovery outside the contractual scope. It is only an operating method for the Dedicated Deployment within the limits accepted by LEZO.

4.6. Common Core and Maintained Adaptations

The Dedicated Deployment may rely solely on the Questovery Common Core or include Maintained Adaptations.

Maintained Adaptations do not constitute an unlimited development package. They cover only current maintenance, reasonable compatibility, correction of anomalies attributable to LEZO and monitoring of existing adaptations accepted within the applicable scope.

New requests, redesigns, extensions, third-party integrations, additional modules, substantial changes or custom developments require a quote, amendment, amending financial appendix or Specific Terms.

5. Right of Use

Subject to payment of the amounts due and compliance with the Specific Terms and these Dedicated Deployment Terms, LEZO grants the Customer a personal, non-exclusive, non-assignable, non-transferable and limited right to access and use Questovery within the Dedicated Deployment.

This right is limited to the Customer's professional needs, the accepted operating scope, the planned applications, authorized users, agreed brands or identities, any indicated territories and the applicable contractual term.

The Customer shall not:

copy, reproduce, decompile, disassemble, extract, reconstruct or have developed from Questovery any source code, architecture, business logic, data model, API, interface, method or protected LEZO component
assign, rent, lend, sublicense, commercialize or make Questovery available to a third party outside the authorized scope
remove technical, legal, security, publisher or ownership notices
use the Dedicated Deployment for an unlawful or fraudulent purpose, contrary to third-party rights or non-compliant with the Specific Terms
present Questovery as technology it owns, except for its own content, brands, scenarios, data or experiences.

6. Service Plans

The Specific Terms specify the selected plan, the applicable price and any usage limits.

6.1. Shared Core Plan

The "Shared Core" plan applies when the Customer operates the Dedicated Deployment on the basis of the Questovery Common Core, without needing to maintain Maintained Adaptations.

It may include, depending on the selected scenario:

access to Questovery within the Dedicated Deployment
the hosting or operating assistance provided for
corrective maintenance of the Questovery Common Core
standard updates to the Questovery Common Core
reasonable technical monitoring
standard backups
routine operating support.

6.2. Shared Core Plan with Maintained Adaptations

The "Shared Core with Maintained Adaptations" plan applies when the Customer's operation requires the maintenance, monitoring or compatibility of Maintained Adaptations.

It covers only current maintenance, reasonable monitoring and compatibility of existing adaptations accepted by LEZO, within the limit of their validated scope.

It does not cover the Customer's new or substantial requests, nor custom developments, redesigns, third-party integrations, specific migrations or unplanned changes.

6.3. Enhanced or Custom Services

The Specific Terms may provide for enhanced or custom services, including:

enhanced infrastructure resources
high availability
enhanced backups
CDN
significant storage
video, heavy media or intensive geolocation use
specific service levels
intervention outside business hours
on-site assistance
advanced support
specific development
third-party integration
advanced migration or reversibility
maintenance of a functional variant specific to the Customer.

These services require a quote, amendment, financial appendix or Specific Terms. No enhanced or custom service is included by default.

7. Default Service Parameters

Unless otherwise stipulated in the Specific Terms, the following default parameters apply to the Dedicated Deployment service.

Element	Default value
Hosting scenario	Deployment administered by LEZO or by a provider chosen by LEZO, on cloud infrastructure or equivalent resources.
Customer infrastructure / on-premises	Not included by default. It must be provided for in the Specific Terms.
Included application scope	One production environment including the web, server/API, database and storage components necessary for the Dedicated Deployment.
Application and media storage	Reasonable storage of data, media, photos, images or files necessary for ordinary operation of the subscribed routes or services.
Transactional emails	Reasonable sending of transactional emails necessary for ordinary operation of the service, excluding marketing or mass emailing.
Application traffic, APIs and standard mapping	Routine application and API traffic, together with standard mapping use necessary for the subscribed features, within the limits of reasonable use and costs normally absorbed by the fee.
Test, acceptance or pre-production environments	Not included by default, except for a temporary environment made available by LEZO during an acceptance phase.
Dedicated mobile application	Not included by default. When a dedicated mobile application is expressly included, it covers one application identity, one iOS application, one Android application and one listing per store, within the agreed functional scope.
Store accounts	Publication through a Customer Store Account by default. Any publication through a LEZO Store Account must be accepted in writing.
Domain and DNS	The Customer provides the useful domain or subdomain and remains responsible for its DNS. LEZO may configure the service and a standard TLS certificate when the infrastructure is administered by LEZO.
Billing	Monthly, payable in advance. The first month may be billed pro rata temporis if the service starts during the month.
Payment	Thirty (30) days from invoice date.
Support	Support by email, on French business days, from 9:00 a.m. to 6:00 p.m. Paris time.
First-level support	Provided by the Customer to its end users, players, customers, partners or distributors.
Support acknowledgement	Blocking production incident: target of one (1) business day; major incident: target of two (2) business days; minor anomaly, administration question or non-blocking request: target of five (5) business days. These periods are acknowledgement objectives, not resolution commitments.
Planned maintenance	Target notice of forty-eight (48) hours when a planned operation is likely to significantly interrupt the service, except in an emergency, for security or due to a technical constraint.
Availability	Best-efforts obligation, with no quantified availability commitment. Any SLA must be the subject of an appendix or Specific Terms.
Backups	One automatic daily backup of production data administered by LEZO.
Backup retention	Thirty (30) rolling calendar days for routine backups.
Target data loss	Recovery point objective of twenty-four (24) hours, not guaranteed, excluding exceptional incident, third-party service, customer infrastructure or force majeure.
Target restoration	Restoration objective of two (2) business days after diagnosis and availability of a usable backup, not guaranteed.
Restoration test	Annual test or test after a major infrastructure change, within the reasonable scope of the subscribed package.
Technical and security logs	Maximum retention of twelve (12) months, except incident, security, evidence, legal obligation or separate LEZO processing.
Standard export request	To be made before the end of the service or within thirty (30) calendar days following its effective end.
Availability of standard export	Target period of thirty (30) calendar days after a valid request and payment of amounts due, subject to volume, complexity and data actually available.
Deletion after end of service	Deletion or anonymization of active data after exports are made available or expiry of sixty (60) calendar days following the effective end of the service.
Deletion of residual backups	Overwriting according to normal rotation cycles, within a maximum target period of ninety (90) calendar days, except legal obligation, evidentiary need, security incident or documented technical constraint.
Acceptance of a delivery	Twenty (20) business days after delivery notice. In the absence of a reasoned reservation, or in the event of actual use outside testing, the delivery is deemed accepted.
Term	Indefinite term from the start of the Dedicated Operations Fee.
Termination for convenience	Three (3) months' notice.
LEZO notification address	[email protected], unless LEZO communicates a different address.
Applicable law and jurisdiction	French law; competent courts within the jurisdiction of Nantes, except mandatory rule to the contrary.

These default parameters constitute the standard scenario applicable without needing to be restated in the Specific Terms. The Specific Terms may supplement, enhance or replace them only for the elements they expressly cover.

Any request for high availability, enhanced backup, priority restoration, SLA, dedicated infrastructure, on-call duty, intervention outside business hours, additional environment, security audit, advanced export, migration, dedicated CDN, enhanced storage, heavy video, video streaming or use of a third-party service exceeding the standard scope requires a quote, amendment, financial appendix or written agreement.

8. Start of the Dedicated Operations Fee

Unless otherwise stipulated, the Dedicated Operations Fee does not start during scoping, creation, development, co-development, internal demonstration, testing, acceptance, technical validation, commercial preparation or prior configuration phases.

It starts on the earliest of the following dates:

the effective publication of a dedicated mobile application on a store or distribution channel
making the Dedicated Deployment available to real users
the first Commercial Operation
the Production Launch
the date agreed in writing in the Specific Terms.

When several applications, stores, environments, brands or routes are deployed progressively, the fee starts upon the first occurrence of one of the above events, unless otherwise stipulated.

The first invoice is issued from the start date so determined. If the service starts during a month, pro rata temporis billing may apply, unless otherwise agreed.

9. Financial Conditions

Prices are stated excluding taxes, unless otherwise indicated. Applicable VAT is invoiced in addition at the rate in force.

The price determination elements are those appearing in the applicable public price list, the Specific Terms, quote, commercial proposal, purchase order, subscription form, financial appendix or any other written agreement accepted by the parties. In the absence of a public price list applicable to the subscribed scope, the price is determined by quote or Specific Terms.

Reductions, discounts, rebates, credit notes, free periods, payment facilities or specific commercial terms apply only if expressly provided for in writing. No discount for early payment is granted unless otherwise stipulated.

The Dedicated Operations Fee is billed according to the frequency set out in the Specific Terms. Failing that, it is billed monthly, payable in advance.

Invoices are payable within the period set out in the Specific Terms. Failing that, they are payable thirty (30) days from invoice date.

Any late payment automatically and without prior reminder makes late-payment penalties due, calculated at the rate applied by the European Central Bank to its most recent refinancing operation plus ten (10) percentage points, without being less than three (3) times the legal interest rate in force, together with a fixed recovery fee of forty euros (40 EUR). Where the recovery costs incurred exceed this fixed amount, LEZO may request additional compensation upon justification.

In the event of late payment, LEZO may suspend services, access, deliveries, maintenance, support or work in progress after notice remaining without effect for seven (7) calendar days, except in an emergency, security risk or stricter clause provided for in the Specific Terms.

Travel, personal accommodation, licenses, media purchases, paid third-party services not provided for in the standard scope, store accounts, Apple fees, Google fees, commissions, Stripe fees, SMS, marketing or mass emailing uses, unplanned paid third-party APIs, exceptional mapping costs or costs exceeding reasonable use, dedicated CDNs, enhanced storage, heavy video, video streaming, enhanced resources or exceptional costs are excluded unless otherwise stipulated.

Routine storage of media necessary for routes, routine transactional emails necessary for operation of the service, routine application and API traffic, and standard mapping use provided for in the subscribed functional scope are included in the reasonable sizing of the Dedicated Operations Fee, subject to the thresholds, volumes and resizing conditions set out in these Dedicated Deployment Terms or the Specific Terms.

10. Sizing, Thresholds and Pricing Changes

The Specific Terms may specify the initial sizing of the Dedicated Deployment and any usage limits. Failing that, the service is provided on the basis of the default parameters in Article 7 and reasonable sizing for ordinary use of the subscribed offer.

Technical thresholds do not constitute a guarantee of commercial volume, number of players, sales, turnover or performance on any terminal. They are used to assess the adequacy between actual use and included resources.

The following may in particular justify resizing, infrastructure migration, upgrade to a higher plan, amending financial appendix, amendment or additional quote:

a sustained average CPU load above seventy percent (70%)
sustained average memory consumption above eighty percent (80%)
sustained storage occupancy above eighty percent (80%)
a significant volume of media, photos, videos, files or bandwidth
a significant increase in API traffic, synchronization, processing, backups or geolocation uses
a significant increase in the volume of transactional emails, mapping service costs or third-party service costs necessary for operation
addition of mobile applications, brands, environments, store listings or distribution channels
a need for enhanced resources, high availability, enhanced backup, dedicated CDN, significant storage, heavy video, video streaming or exceptional capacity
maintenance of Maintained Adaptations not initially planned
custom development or a functional variant specific to the Customer
a customer infrastructure constraint increasing the operating workload
changes in costs imposed by a third-party provider.

When the necessary change corresponds to a tier or plan already provided for in the Specific Terms, LEZO may notify application of that tier or plan for the following billing period, without retroactive effect, unless otherwise agreed.

When the necessary change is not provided for, the parties formalize the new conditions by quote, amendment, amending financial appendix or equivalent written agreement.

In the absence of agreement, the service remains limited to the sizing, capacities and services then applicable. LEZO is not required to provide resources or services exceeding the agreed scope.

11. Hosting, Operation and Infrastructure

When LEZO administers the Dedicated Deployment, LEZO implements reasonable means to ensure technical operation of the service in accordance with the Specific Terms.

The infrastructure may take the form of a virtual server, cloud instance, containers, shared resources, logically dedicated resources, separate database, dedicated storage or equivalent services.

Unless otherwise stipulated, "dedicated" does not mean reserved physical server, exclusive infrastructure, hardware isolation, absence of shared components, administrator access to the cloud, or complete technical autonomy of the Customer.

When the infrastructure is supplied by the Customer, LEZO may make its intervention conditional on compliance with technical and security prerequisites. Any failure to meet prerequisites may suspend LEZO's obligations or give rise to an additional quote.

12. Corrective Maintenance and Updates

LEZO provides corrective maintenance for the Questovery Common Core and, where applicable, Maintained Adaptations accepted within the contractual scope.

Corrective maintenance aims to correct reproducible anomalies affecting normal operation of the Solution within the applicable scope.

It does not include new developments, redesigns, functional changes, comfort requests, substantial optimizations, adaptations to a new business need, specific migrations, editorial services, training, consulting, direct support to end users or interventions on elements not controlled by LEZO.

LEZO may deploy standard updates to the Questovery Common Core to correct anomalies, improve security, maintain technical compatibility, strengthen stability, change the interface or enrich the Solution.

Standard updates fall within LEZO's general roadmap and do not create an obligation to develop a specific feature at the Customer's request.

Except in an emergency, security risk or technical constraint, LEZO endeavors to inform the Customer at least forty-eight (48) hours in advance when planned maintenance is likely to cause a significant service interruption.

13. Acceptance Testing and Acceptance of Deliveries

When a delivery is subject to acceptance testing, LEZO notifies the Customer in writing, including by email.

Unless a different period is provided for in the Specific Terms, the Customer has twenty (20) business days from this notice to test the delivery, report substantial and objectively verifiable anomalies in relation to the agreed scope, accept the delivery or formulate reasoned reservations.

Reservations must be sufficiently precise to allow reproduction and handling. They must distinguish blocking, major and minor anomalies.

Acceptance is acquired in the event of express acceptance, absence of written and reasoned feedback within the acceptance period, use of the delivery outside simple internal tests, acceptance tests or demonstrations, or refusal based on new requests, unplanned preferences or out-of-scope elements.

Minor non-blocking anomalies do not prevent acceptance. They are handled within a reasonable period, depending on their criticality, the maintenance schedule and the subscribed scope.

14. Support

Unless otherwise stipulated, included support is provided to the Customer by email, on French business days, excluding public holidays, from 9:00 a.m. to 6:00 p.m. Paris time.

The Customer provides first-level support to its end users, players, customers, partners, distributors, hosts, tourist sites, public authorities or professional customers.

LEZO provides second-level technical support for anomalies affecting the Solution within its contractual scope.

Default acknowledgement objectives are those provided for in Article 7. They depend on criticality, available information, reproducibility of the incident, its origin, the deployment scenario and third-party constraints.

Unless a specific service level is accepted in writing, LEZO makes no commitment to resolve an issue within a determined period.

Routine support does not include in-depth training, editorial assistance, content creation, moderation, direct support to players, commercial management of end customers, on-site assistance, interventions outside business hours, consulting services or administration of the Customer's third-party services.

15. Backups

When LEZO administers the infrastructure, LEZO implements standard backups of production data hosted within the Dedicated Deployment, according to the terms provided in Article 7 or specified in the Specific Terms.

Unless otherwise stipulated, standard backups are performed at least daily and retained for thirty (30) rolling calendar days for routine backups.

The default recovery point, restoration and restoration test objectives are those provided in Article 7. They constitute reasonable operational objectives, not guarantees of result or quantified service-level commitments.

Standard backups do not constitute a permanent archive and do not replace the Customer's own obligations to retain its source content, original media, customer supporting documents, accounting elements, exports, commercial documents or legal obligations.

When the Dedicated Deployment relies on customer infrastructure, infrastructure backups, restoration, retention and availability of media may be the Customer's responsibility, unless an express assignment is entrusted to LEZO.

16. Apple, Google Stores and Mobile Distribution

Unless otherwise stipulated, dedicated mobile applications are published through a Customer Store Account when mobile publication is included. Any publication through a LEZO Store Account or another designated account must be accepted in writing.

16.1. Publication Through a Customer Store Account

When publication is performed through a Customer Store Account, the Customer remains responsible for opening, holding and administering the account, its fees, identity validations, KYC obligations, legal information, contact details, categories, marketing content, screenshots, texts, supporting documents and responses to store requests.

LEZO acts as a technical assistance provider and does not guarantee acceptance, review time, maintenance, or absence of modification or removal requests by Apple, Google or any other store.

16.2. Publication Through a LEZO Store Account

When publication is performed through a LEZO Store Account, LEZO remains free to refuse any publication, update, content, brand, description, visual, route, data processing, business model or feature likely to incur its liability, breach store rules, infringe its rights or present a legal, technical, reputational or commercial risk.

The Customer provides the necessary information, rights, supporting documents, content, texts, visuals, policies, responses and validations. It indemnifies LEZO against any claim related to its content, brands, offers, commercial practices, data, store information or statements.

LEZO may suspend, remove or refuse to maintain an application published through a LEZO Store Account in the event of legal risk, violation of store rules, lack of information, unlawful behavior, non-payment, infringement of third-party rights or request by an authority.

16.3. Common Rules

Apple, Google, stores, operating systems, SDKs, APIs and third-party services remain independent third parties. LEZO does not guarantee their availability, timeframes, decisions, policies, prices, future compatibility or absence of removal.

Store fees, developer accounts, licenses, subscriptions, commissions, distribution services, screenshots, translations, compliance work or adaptations imposed by stores are excluded unless otherwise stipulated.

17. Third-Party Services and Payment Methods

The Dedicated Deployment may depend on third-party services, including hosting providers, cloud services, email services, SMS, mapping, geolocation, payment, analytics, monitoring, stores, terminals, operating systems, telecommunication networks or external APIs.

Third-party services are subject to their own terms, prices, rules, availability, limits, compliance policies and decisions.

When the service integrates Stripe Connect or any other payment method, LEZO acts only as a technical integration provider within the agreed scope.

Unless otherwise stipulated, the Customer acts as seller, distributor, commercial intermediary or economic beneficiary of sales made to its end customers, according to the business model it defines. It remains responsible for its offers, prices, sales terms, refunds, cancellations, taxes, tax obligations, invoicing, disputes, chargebacks, consumer compliance and commercial relationship.

LEZO is not responsible for KYC validations, refusal to open accounts, blocks, suspensions, holds, restrictions, pricing changes, incidents or unavailability imposed by Stripe or any other payment provider.

18. Customer Responsibilities

The Customer remains responsible for:

its content, scenarios, texts, images, videos, sounds, riddles, routes, brands and commercial materials
the lawfulness of content and media supplied or imported
its commercial relationship with its end customers, players, partners, distributors, tourist sites, public authorities, hosts or providers
its prices, sales terms, terms of use, legal notices, privacy policies and information obligations
first-level support to its end users, unless otherwise agreed
managing refunds, commercial complaints, customer disputes and tax obligations
information, access, validations, content and elements necessary for operation
security of its equipment, networks, accounts, passwords, terminals, administrator access and internal practices
compliance of its infrastructure when supplied or chosen by it
compliance with rules applicable to personal data for processing operations for which it is responsible.

The Customer declares that it has, or undertakes to put in place before any Commercial Operation, the information documents and terms applicable to its end customers and players, including general terms and conditions of sale or use, privacy policy, legal notices, information relating to payments, refunds, geolocation, photos, media, minors where applicable, and any required consent.

19. Data, Content and Reversibility

The Customer retains ownership of or the necessary rights to Customer Data.

For the time necessary to perform the service, the Customer grants LEZO a non-exclusive, worldwide, free license limited to the needs of contract performance, allowing LEZO to host, reproduce, display, technically adapt, back up, transmit and process Customer Data solely for the purposes of providing the Dedicated Deployment, support, maintenance, store publication, security and reversibility.

In the event of service termination, and subject to full payment of the amounts due, the Customer may request the standard export of available data falling within its scope before the end of the service or within thirty (30) calendar days following its effective end.

Subject to admissibility of the request, payment of the amounts due, and the volume and complexity of the available data, LEZO makes the standard export available within a target period of thirty (30) calendar days.

Reversibility covers a standard export of available data, which may include, depending on exportable data, CSV, JSON, ZIP files, media in their original format or any other reasonably usable format proposed by LEZO. It does not include delivery of source code, object code outside normal access to the Solution, internal tools, operating scripts, technical environments, container images, cloud accounts, proprietary models, trade secrets, components of the Questovery Common Core, or migration, transformation, cleaning or transfer services to another tool, unless otherwise agreed.

Any advanced reversibility service, migration, technical assistance, environment return, on-premises assistance, specific export or transfer to another tool requires an additional quote.

After exports are made available or after expiry of sixty (60) calendar days following the effective end of the service, LEZO may delete or anonymize Customer Data from active environments, subject to temporary backups, legal obligations, evidentiary needs, security constraints and accounting obligations.

Residual technical backups are deleted or overwritten according to normal rotation cycles, within a maximum target period of ninety (90) calendar days, except legal obligation, evidentiary need, security incident or documented technical constraint.

20. Personal Data

When LEZO processes personal data on behalf of the Customer within the Dedicated Deployment, the provisions of this article constitute the applicable data processing agreement within the meaning of Article 28 of the GDPR, without a separate document being necessary, except where a data processing agreement, personal data appendix or more specific Specific Terms are accepted by the parties.

The Customer remains responsible for determining the purposes and essential means of processing relating to its customers, players, prospects, partners, routes, commercial operations, content, accounts and uses.

LEZO acts as processor where processing is carried out on behalf of the Customer, without prejudice to processing for which LEZO acts as a separate controller, including for its contract management, invoicing, security, administration, technical improvement, B2B prospecting where applicable and defense of its rights.

Processing carried out by LEZO on behalf of the Customer is for the purpose of providing, hosting, configuring, synchronizing, maintaining, supporting, securing, publishing to stores, technically operating, backing up and ensuring reversibility of the Dedicated Deployment. It lasts for the duration of the service, then for the operations necessary for closure, reversibility, deletion or anonymization of data, subject to temporary backups, legal obligations, evidentiary needs and security constraints.

Processing may in particular concern accounts, identifiers, contact details, content, media, scenarios, routes, progressions, scores, rankings, functional geolocation data, consents, payment references, logs, technical data and support information necessary for the Dedicated Deployment. Data subjects may in particular be Authorized Users, players, participants, end customers, prospects, partners, Customer representatives, persons appearing in media or persons involved in support.

LEZO undertakes, as processor, to:

process personal data only on documented instruction from the Customer, with these Dedicated Deployment Terms, the Specific Terms and the Customer's written requests constituting documented instructions
inform the Customer if an instruction appears to LEZO to be manifestly contrary to the GDPR or another applicable data protection rule
ensure that persons authorized to process the data are subject to an appropriate confidentiality obligation
implement reasonable technical and organizational measures adapted to the service, risks and deployment scenario
reasonably assist the Customer, taking into account the nature of the service and the information available, in responding to data subject requests, security obligations, data breach notifications and impact assessments where the relevant processing falls within the Dedicated Deployment scope
notify the Customer, as soon as reasonably possible after becoming aware of it, of any personal data breach affecting data processed on its behalf and likely to impose a notification obligation on the Customer
make available the information reasonably necessary to demonstrate compliance with the obligations set out in this article and allow reasonable documentary audits, within the limits of security, confidentiality, third-party rights, trade secrets and the contractual scope
delete, anonymize or return the data at the end of the service according to the reversibility and deletion rules provided for in these Dedicated Deployment Terms, except legal obligation, evidentiary need, temporary backup or documented technical constraint.

The Customer authorizes LEZO to use further processors and technical providers necessary for performance of the service, including hosts, cloud services, storage, transactional email, supervision, error management, payment, mapping, analytics, stores, support tools or equivalent services. LEZO remains responsible towards the Customer for proper performance of the services entrusted to such further processors within the limits of the applicable contractual documents and ensures that they are subject to appropriate data protection obligations.

The nominative list of further processors and technical providers actually selected is not published by default in these Dedicated Deployment Terms. It is communicated to the Customer within the contractual framework, upon reasonable request or in a personal data appendix, where this information is necessary for processing documentation, subject to security, confidentiality, information availability and third-party rights constraints.

LEZO may replace or add a further processor where necessary for operation, security, maintenance, technical evolution or replacement of a third-party service. Where the change is significant for personal data processing carried out on behalf of the Customer, LEZO informs the Customer by any reasonable written means. The Customer may raise a reasoned objection for legitimate data protection reasons; the parties then seek a solution in good faith, without prejudice to LEZO's right to suspend or terminate the service if the objection makes reasonable performance of the Dedicated Deployment impossible.

Transfers of data outside the European Economic Area are made only where necessary for the service or linked to a third-party provider used within the applicable scope, and subject to the guarantees required by regulation where applicable.

When the Dedicated Deployment is hosted on customer infrastructure or uses providers chosen by the Customer, the Customer remains responsible for the legal qualification of those providers, their guarantees, their access, any transfers and their compliance, unless an express assignment is entrusted to LEZO.

21. Security and Availability

LEZO implements reasonable technical and organizational measures intended to ensure the security, availability, integrity and confidentiality of the Solution, taking into account the state of the art, implementation costs, nature of the services, deployment scenario, risks and subscribed service level.

Unless otherwise stipulated, LEZO is bound by a best-efforts obligation. The service does not include a quantified availability commitment, guarantee of absence of interruption, guarantee of performance on every terminal, or guarantee of continuous operation in the presence of network, mobile, GPS, third-party service, store or customer infrastructure constraints.

LEZO shall not be held responsible for interruptions, slowdowns, loss of access or malfunctions resulting from third-party services, networks, terminals, Customer actions, end users, updates imposed by Apple or Google, exceeding included capacities, customer infrastructure, a security incident not attributable to LEZO or an event of force majeure.

Technical and security logs are retained according to the default parameters in Article 7, unless a different period is provided for in the Specific Terms or justified by an incident, legal obligation, evidentiary need, security need or separate LEZO processing.

22. Suspension

LEZO may suspend all or part of the service, without compensation to the Customer, in the following cases:

non-payment
substantial breach of the applicable contractual documents
unlawful, fraudulent, abusive or non-compliant use of the Solution
serious risk to the security, stability, integrity or availability of Questovery
infringement of LEZO's or third-party rights
manifestly unlawful content or content likely to incur LEZO's liability
behavior by the Customer or its users jeopardizing the Solution, data or third-party rights
significant and sustained exceeding of included capacities without agreement on a pricing adaptation
constraint imposed by a store, third-party provider, administrative authority or court decision
inability to intervene under reasonable conditions on customer infrastructure.

Except in an emergency, legal risk, security risk or legal constraint, LEZO informs the Customer of the suspension and its reasons.

Suspension does not exempt the Customer from paying amounts due when the suspension is attributable to the Customer.

23. Term and Termination

Unless otherwise stipulated, the Dedicated Operations Fee is entered into for an indefinite term from its start date.

Either party may terminate it by written notice sent to the other party with three (3) months' notice, unless a fixed term, minimum commitment or other notice period is provided for in the Specific Terms.

In the event of a serious breach not remedied within thirty (30) calendar days after written formal notice, the other party may terminate the service automatically, without prejudice to amounts due and any damages payable.

In the event of a non-remediable breach, serious breach of confidentiality, manifest infringement of intellectual property rights, unlawful use, fraud, attempted reverse engineering, persistent non-payment or serious risk to the service, termination may take effect immediately after reasoned notice.

Termination ends the right to access and use the Dedicated Deployment, subject to the reversibility operations provided for. It does not entail any assignment, transfer or extinction of LEZO's intellectual property rights over Questovery.

24. Intellectual Property

Each party remains the owner of its pre-existing elements.

For LEZO, these elements include in particular Questovery, the Questovery Common Core, source code, object code, software architecture, pre-existing components, libraries, methods, frameworks, data models, APIs, interfaces, documentation, tools, scripts, know-how, roadmaps, prototypes, settings, trademarks, distinctive signs and generic elements.

For the Customer, these elements include in particular its brands, logos, content, scenarios, texts, images, videos, sounds, riddles, routes, customer databases, player data, commercial information, own business know-how and elements supplied by it.

Developments, adaptations, settings, consolidations, corrections, improvements, modules, components or features intended to enrich the Questovery Common Core in a generic or shareable manner remain the exclusive property of LEZO, including where they are prioritized or financed in whole or in part by the Customer.

A development is qualified as a Specific Development only if Specific Terms expressly designate it as such and specify its ownership or license regime.

In the absence of an express assignment provision, the Customer benefits only from a non-exclusive, non-transferable right of use limited to the needs provided for in the applicable contractual documents. No assignment of source code is presumed.

25. Confidentiality

Each party undertakes to keep confidential non-public information received from the other party or to which it has access in connection with the service, including technical, commercial, financial, strategic and legal information, operating methods, economic data, content, scenarios, user data, access credentials, identifiers, internal documents and security information.

This obligation applies for the entire duration of the service and for five (5) years after its end. Trade secrets, security information, codes, architectures, personal data and information whose nature requires extended confidentiality remain protected for as long as they have not lawfully entered the public domain.

Information is not confidential where the receiving party demonstrates that it was public through no fault of its own, legitimately known before communication, received from a third party not bound by a confidentiality obligation, developed independently without use of confidential information, or required to be disclosed under a legal, regulatory or judicial obligation.

26. Warranties and Liability

LEZO warrants that it has the rights necessary to grant access rights and perform the agreed services, subject to open-source components, third-party services, stores, operating systems and APIs used in accordance with their own licenses or terms.

The Customer warrants that it has the necessary rights to the content, brands, images, music, videos, scenarios, data, locations, authorizations and elements it provides or operates in the Solution.

LEZO does not warrant that the Solution will be free of anomalies, operate without interruption, be compatible with all terminals, networks, customer infrastructure or future versions of operating systems, generate a determined turnover, obtain a particular rating or store validation, or meet a need not expressed in the Specific Terms.

Each party is liable for direct and proven damage caused to the other party by a contractual breach attributable to it.

Except in the event of gross negligence, fraud, infringement of a third party's intellectual property rights, breach of confidentiality or breach of essential personal data protection obligations, LEZO's total cumulative liability under the Dedicated Operations Fee is capped at the amount excluding taxes paid by the Customer to LEZO for the relevant fee during the twelve (12) months preceding the triggering event.

In no event may LEZO be held liable for indirect or consequential damages, including loss of turnover, loss of margin, operating loss, loss of opportunity, reputational harm, loss of customers, commercial damage, replacement cost, data loss not attributable to a proven fault of LEZO, interruption linked to a third party, misuse of the Solution or non-compliant use.

27. Subcontracting and Providers

LEZO may use subcontractors, hosts, technical providers, cloud services, email services, supervision tools, payment providers or other third parties necessary for performance of the service, provided that it remains responsible towards the Customer for proper performance of the services entrusted, within the limits of the applicable contractual documents.

For personal data processing carried out as processing within the meaning of the GDPR, the rules on further processing are defined in Article 20 of these Dedicated Deployment Terms, unless more specific provisions are accepted by the parties.

The Customer may not entrust operation of the Solution to a third party, nor allow an unauthorized third party to access administration interfaces, environments, technical accounts or components of the Dedicated Deployment, without LEZO's prior written agreement, except for occasional access necessary for its duly authorized providers acting under its responsibility.

28. Communication and References

Unless the Customer objects in writing, LEZO may mention the Customer as a customer or partner reference, in a restrained and non-confidential manner, after Production Launch or public announcement of the project.

Any detailed communication, press release, customer case study, quote, visual or use of logo requires the Customer's prior written agreement.

The Customer may state that it operates a dedicated deployment, dedicated application or white-label technical solution provided by LEZO or based on Questovery, provided it does not present LEZO as an associate, franchisor, principal, commercial guarantor, direct operator or co-owner of its offers.

29. Notices, Applicable Law and Dispute Resolution

Any formal notice under the service must be sent by email with confirmation of receipt, registered letter with acknowledgment of receipt, or any equivalent process making it possible to establish the date of sending and receipt.

Unless LEZO communicates a different address, notices to LEZO are sent to [email protected]. The Customer indicates its notification address in the Specific Terms or in order-related exchanges.

These Dedicated Deployment Terms and the contractual relations between LEZO and the Customer are governed by French law.

In the event of a dispute, the parties undertake to first seek an amicable solution in good faith. Except in an emergency, summary proceedings, breach of confidentiality, intellectual property infringement, unpaid amounts or need for protective measures, no legal action may be initiated before expiry of a period of thirty (30) calendar days from notification of the dispute.

Failing amicable agreement within this period, express jurisdiction is granted to the competent courts within the jurisdiction of Nantes, including in summary proceedings, multiple defendants, incidental claims or third-party proceedings, except mandatory rule to the contrary.

30. General Provisions

These Dedicated Deployment Terms do not modify mandatory or specific provisions of Specific Terms accepted by the parties, including a quote, purchase order, amendment, financial appendix, framework agreement where applicable, GDPR appendix, reversibility appendix or service-level appendix.

No payment of the Dedicated Operations Fee may be interpreted as an assignment of rights, transfer of ownership, co-ownership, exclusive license, contribution, franchise, joint company, joint venture or commercial agency relationship.

If any provision of these Dedicated Deployment Terms is declared null, deemed unwritten or unenforceable, the other provisions remain in force.

The fact that a party does not invoke a breach or right shall not constitute a waiver of its right to invoke it later.